context

The following case study is based on a 3 month dissertation project at Srishti Institute of Art, Design & Technology in Bangalore, India between the period of August 2013 to November 2013. To make this an accessible read, I have chosen to highlight certain parts of my research and exploration. The final outcome of this project was a book targeted at Indian parents and caregivers which I reference through out the case study.

However, with time and reflection, it has allowed me to see the potential of this content better suited for a mobile application - which I have displayed at the end of this case study as a better alternative to the book.

 the problem

Trigger Warning: The following passages reference sexual violence against children.

The Ministry of Women and Child Development, along with the Government of India, UNICEF and Save the Children, conducted a nationwide survey, one of the worlds’ largest study on child abuse in India. Twelve thousand four hundred and forty seven children were part of this study and here are some of the findings:

• 53.22% children reported having faced one of more forms of sexual abuse.

• 50% abuses are persons known to the child or in a position of trust and responsibility.

• Most children did not report the matter to anyone.

These numbers were shocking and it is a deep rooted problem in our country. Abuse is not just limited to child sexual abuse but all of its horrific forms. The issue lies in the attitudes that allow child sexual abuse (CSA) to continue in India.

For instance, I found that:

1. As a society we detest the idea of children being sexual and hence provide them with negative messages and vague explanations about sexuality. Some families refrain from naming private parts and associate those areas with “shame”. This results in children growing up in an atmosphere where private parts are “dirty” to talk about.

2. The results of the online survey i conducted amongst a sample of urban parents showed that there is very little information for parents on child protection and awareness of safety against sexual abuse is pretty low as well.
19% of the 87 respondents answered that they have not discussed safety rules with their children due to the lack of material available to them. And another 19% answered that it caused them discomfort to discuss protection against sexual abuse.

3. Compared to the materials developed in countries like Canada, United States and United Kingdom, the material I came across from India was poorly designed, unattractive and lacked structure. The diversity of our cultures, languages and social practices further complicates the job of the designer. Furthermore, a lot of the messages are borrowed from material that belongs to other countries, diluting the context of the information.

I had a time frame of three months and i chose to focus on generating content for parents on the theme of child safety.

 the solution

Read, listen, talk, drown.”

Advice given to me by faculty member and human rights activist Jasmeen Patheja who insisted that even though the effects of CSA were not in my enquiry, the process of diving into the subject of CSA would strengthen my core belief and motivate me to work through a tough subject like child abuse.

I began by getting in touch with Tulir a Non Governmental Organization in Chennai dedicated to the Prevention of CSA.
They were gracious and allowed me access to all their resources that helped lay the groundwork for my dissertation. After speaking with numerous parents, school counsellors, educators and even a survivor of CSA, I had a good idea of what direction to move in. Furthermore, the results from the anonymous online survey I conducted among 87 respondents cemented my belief on the importance of this direction.

I proposed to design, illustrate and write a book that would highlight the importance of parenting in keeping our children safe from sexual predators. I wanted this book to be a conversation starter and help adults deal with the stigma attached to this social evil. I wanted them to understand that the more we treat child sexual abuse as a taboo subject, the more difficult it is to engage in conversations about safety. I discovered that talking about safety from child sexual abuse cannot be discussed independently without focussing on parenting techniques in the Indian context. I tackled the three main problems listed above through my book, Touchy Topic.

• Contextualizing

The most important aspect of creating content is setting the messages in a context suitable to India. I noticed that some of the messages were blindly borrowed from resource material of other countries without setting them in a context.
For example, in Western society, it is not very common to ruffle another child’s hair, or to ogle at a baby if you find them cute. In India, it is harmless and a lot of well meaning people do it when they encounter children. Neighbours, grandparents and the like take these liberties and most parents don’t seem to mind. In such scenarios, safety rules like “you are the boss of your body and your body belongs to you” need to be tackled carefully keeping in mind these external factors.

Structure vs Empowerment

Things are close to our heart when we relate to them and when the incidents are straight out of our lives. Using anecdotes, conversation starters and basic level of activities, breaks the structure of a manual. Parents feel a sense of empowerment and don’t have to necessarily follow a step by step method when they talk to their children. They look for an opportune or teaching moments which are far less contrived and more engaging and accessible.

• Parents are collaborators

The structure of Touchy Topic ensures that parents are able to think of scenarios of their own and form partnerships with other parents rather than instruct or preach to them. It treats them as adults capable of making sound decisions. The content constantly presents questions that prod them to think more deeply and simultaneously guides them to make their own choices. The ‘one glove fits all’ approach doesn’t work in such situations as parents understand their children best and can tailor make instructions to suit their threshold. An additional “authors note” has been added for well rounded understanding at the end of each section/concept.

• Conversational language

The success of the book in helping a parent talk to their child depended on how I communicated the message to the parent. Additionally, the results of the online survey I conducted showed -19% of parents were uncertain about the topic itself and 4% feared talking about it. This made it imperative to use conversational tones and abandon the lists, rules and guidelines. I chose to present the content in a way that broke the barriers between the reader and the book. I didn’t want to focus on the dark nature of CSA, instead I wanted the book to be friendly and keep the reader at ease. I used language that is simple to understand and casual without sounding preachy or didactic. Apart from the tone of voice, the nuances of spoken Indian languages add colour and I have incorporated that in the characters speech to make it seem more natural.

• Character Sketches

Characters form a crucial part of the book. They tie the story together and are reflections of prospective parents who may read Touchy Topic. Their children are characters in the book, with childlike problems and quirks. I have portrayed different kinds of parents, some involved, some a little indifferent but all with questions and solutions.

For example, in the first chapter Kalyani, a mother of two, is posed with a question by her daughter Lila. “ Can I apply powder on my face, Amma?” on account of being called dark in school. I have used the tool of a narrators voice that asks follow up questions after such situations, like - “Kalyani is in quite a dilemma. What would you have done in her place.”
Since India is so diverse in the religions that are practiced here, I tried to maintain a balance being careful not to represent all religions for fear that it may seem contrived and forceful.

• Visual Language

At first glance the book looks like it is meant for children, due to the presence of children and the simple quality of the illustrations. However, this treatment was intentional and I envisaged a product that appeared friendly and didn’t deter the parents from turning to the next page. Relatability to the lives of the characters in the book, called for an illustrative approach. To minimize the amount of visuals, i opted for spot illustrations and made sure it was only a supporting element in the book; content of course was king.

 results / limitations

Due to the short timeline I was working with, it was difficult to distribute and test the book. However, having shown the book around to faculty and mentees, I gathered some valuable feedback.

• The content is targeted towards a very niche segment of our population making it very difficult to scale. In order to be impactful, the book needs to change in context as well as form to appeal to the masses, apart from translating into various popular Indian languages. By context I mean, the examples cited in the book that now appeal to an urban middle class society, have to be altered to accommodate all sections of society.

• Not every Indian can access a book, and so I need to devise a different strategy to share this information with the length and breadth of our country.

• Another limitation of the format of the book was the dependency on parents to devise examples and scenarios. An online community like a forum or a blog makes it easier to understand and follow others’ examples.

Keeping this in mind, I decided to revisit the content of the book and redesigned it to fit a mobile application.

 style guide

Style Guide.png

component library 

 
Components.png

 final interface

 
TS-Product Mock Up.png
TS-Product Mock Up.png
TS-Product Mock Up.png
 
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